Pembroke Pines, FL, September 6th, 2019 – Rolfs Insurance Services has been selected for the 4th year to be part of an elite group of independent insurance agencies around the United States participating in the Independent Insurance Agents & Brokers of America (IIABA or the Big “I”) “Best Practices” Study Group.

Only 267 independent agencies throughout the U.S. qualified for inclusion in the 2019 Best Practices Study.

An IIABA affiliated state association or an insurance company must first nominate the agency which then must qualify based on outstanding customer retention, growth, stability and financial management. More than 1,300 agencies were nominated this year.

The Best Practices Study was initiated by IIABA in 1993 as the foundation for efforts to improve agency performance. The annual study of leading independent insurance agencies, which is conducted for IIABA by Reagan Consulting of Atlanta, Ga., documents the business practices of these high performance agencies and urges others to adopt similar practices.

Hundreds of workshops and seminars have been conducted at various producer association functions, company sponsored agency meetings and national automation users group conventions.

The IIABA and Reagan Consulting jointly maintain the Best Practices Gateway website (http://www.reaganconsulting.com/research/best-practices) that provides executive summaries of the annual Best Practices Studies, the Best Practices Study Comparison Workbook tool and ordering information for Best Practices products.  The Gateway, as well as the annual study, is made possible in part through the financial sponsorship of various insurance companies and industry organizations.

The 2019 Best Practices Study sponsors include: Agency Business Solutions and Amerisure, Applied, Beyond Insurance, Central Insurance Companies, Chubb, EMC Insurance, The Hanover Insurance Group, The Hartford, Imperial PFS, InsurBanc, Liberty Mutual Insurance and Safeco Insurance, MetLife, Nationwide, Travelers, Vertafore and Westfield Insurance.

Rolfs Insurance Services was founded in 1997 and offers a wide range of insurance products including personal and commercial lines of property and casualty insurance as well as life and health coverage with professional guidance and advice.

For more information on the Best Practices Study, contact Jennifer Becker at IIABA, 1-800-221-7917.

Founded in 1896, IIABA is the nation’s oldest and largest national association of independent insurance agents and brokers, representing a network of more than 300,000 agents, brokers and their employees nationally. Its members are businesses that offer customers a choice of policies from a variety of insurance companies. Independent agents and brokers offer all lines of insurance – property, casualty, life and health—as well as employee benefit plans and retirement precuts. Web address: www.independentagent.com.

Rolfs Insurance Services is a general lines insurance agency. This means that we offer many different forms of coverage. Essentially, these types of insurance are broken down into personal lines and commercial lines. We pair these products with personalized professional services. Our goal is to take care of and care for the people that we serve. On a personal level, people tend to own homes, cars, pleasure craft such as motorcycles, RVs and boats, as well as valuable items like jewelry, art, musical instruments and other collectibles. This type of property can be quite valuable as well as having the potential for financial liability associated with its ownership. We offer insurance products to protect this kind of property and the potential for financial loss associated with them.

Coverage offered includes, but is not limited to:

• Homeowners insurance
• Auto insurance
• Personal  umbrella liability coverage
• Jewelry and other collectible floaters
• Boat/yacht insurance
• Motorcycle insurance
• Life insurance
• Health insurance
• Disability income insurance
• Long term care coverage

The insurance needs of a business may be quite complex requiring many different forms of coverage to tailor an insurance package for proper financial protection.

A business may own property in the form of buildings and inventory in many different locations, as well as many different types of vehicles and tools. Additionally, businesses employ people for whom they are responsible in terms of any injuries or illnesses that they may sustain while on the job. A business is responsible for the services that they provide in addition to the products and completed operations for which they manufacture, distribute and perform. In order to protect our business clients, we offer:

• Property insurance
• Commercial general liability
• Professional liability
• Business auto coverage
• Workers compensation
• Business interruption coverage
• Group health

We are staffed by competent caring people who want to serve our clients. Our goal is to provide the strength of knowledge delivered with integrity for protection and peace of mind to all with whom we do business. We are a relationship driven agency that strives to understand and take care of our clients’ needs.
Our services include:

• Risk analysis
• Guidance and advice
• Insurance market breakdown
• Certificates of insurance
• Policy changes and endorsements
• Claims reporting and processing
• Key man life insurance

Rolfs Insurance Services intends to help people manage the financial risks associated with the unforeseen circumstances that can lead to a loss. This is accomplished through the products and services that we offer. At the heart of our organization are the trusting relationships developed over time with our clients, underwriters and all others with whom we associate. We believe in helping people to achieve their goals in both their personal lives as well as in business.

It’s a nice life on the couch in the condo when an errant drop of water splashes your crown. Looking up, there is an angry wet spot complete with sagging ceiling and discoloration. Thinking quickly and prudently, the couch and the other furnishings get moved out of harm’s way, the floor is covered, and the bucket is placed to catch the ensuing drops. Swiftly, the building management office is called to let them know of the situation. In a perfect world, the management company works with a water restoration company to immediately send someone to stop the leak, dry the place out, and photograph and document the occurrence. After the building management and water restoration companies have been called, be sure to take all prudent steps to keep additional loss from happening and then photograph the scene for your own records. Remember to maintain all documents and receipts when dealing with the situation. Call your agent because water losses must be reported within 14 days of the happening.

Now the fun really begins.

The claim gets reported and the insurer dispatches a field adjuster to the scene. The field adjuster asks questions as to when the loss occurred, where the damage is located, and determines what it will take to repair the damage and adjust the loss. Remember, insurance is about money in that the carrier pays to make the insured whole. It is up to the insured to secure bids for repairs and make decisions as to returning the place back to as it was prior to the loss. The field adjuster turns in the field investigation to the claims examiner who works from within the insurance company.  The claims examiner compares the facts surrounding the loss to the policy language and makes a determination as to what is covered and what is not, along with assessing the values of the objects that must either be repaired or replaced in order to quantify the claim in dollar terms.

Our role at Rolfs Insurance Services is to help in reporting the claim as well as to provide guidance in terms of explaining the system to the insured. Knowing what and what not to do is important in a claim and your relationship with us helps to provide the peace of mind in knowing that matters are being handled correctly. Our goal is to help you at the time of a crisis by providing timely information and service when it counts most.

Hurricane preparation is frequently on the minds of Floridians as hurricanes are often racing towards our shoreline. When under a hurricane warning or hurricane/tropical storm watch, the forecast track may put us all in peril as the looming storms threaten property damage, mass power outages and communications breakdowns.

Hurricane preparation prior to a storm arriving.

Clear the immediate area of debris that could potentially become airborne. Install hurricane shutters, and take photographs to illustrate the quality of your property prior to damage caused by a storm. Safeguard and prepare beforehand when the threat of a disastrous storm is imminent.

In the wake of a storm’s passing, if property damage has occurred:

1. Take immediate steps to keep additional loss from happening.
2. Take photographs evidencing the property damage.
3. Save all receipts and keep track of all expenses associated with securing the property from additional damage.
4. Immediately report the loss to your agent, or if communications and electricity are unavailable, report directly to the insurer.

Additional tips & related safety information may be found at The United States Department of Homeland Security website https://www.ready.gov/hurricanes.

Listed below are the claims phone numbers for many of the insurers that we represent.

In the event that we are not contactable please call your insurer directly to report the loss as it is imperative that claims be reported immediately.

AIG	1-888-760-9195
American Bankers Insurance Company	1-800-654-4895
Anchor Insurance	1-844-365-5588
Bankers Insurance Group	1-800-765-9700
Burns & Wilcox	813-558-9560
Citizens	1-866-411-2742
Elements Property Insurance Company	1-866-709-8749
Federated National	1-800-293-2532 & press 2, followed by 2
Frontline	1-800-675-0145
Geovera	1-800-735-8086
Heritage Property & Casualty	1-855-415-7120
Homeowners Choice	1-866-324-3138
Ironshore	1-800-466-9165
L.A. Xcess	310-405-0001
Lexington Insurance Company	1-800-931-9546
Mercury	1-800-503-3724
National Specialty Insurance Company	844-878-2567
Olympus Insurance Company	1-866-281-2242
Onebeacon Entertainment	1-877-248-3455
Progressive	1-800-274-4499
ProSight Specialty Insurance Company	1-800-774-2755
Pure	1-888-813-7873
Safehold Special Risk	1-800-842-8917
Safepoint Insurance	1-855-252-4615
Scottsdale Insurance Company	1-800-423-7675
Seacoast Brokers	404-751-4400
Southern Oak Insurance Company	1-877-900-2280
Tower Hill	1-800-342-3407
Travelers Insurance Company	1-800-238-6225
United Property & Casualty Insurance Company	1-888-256-3378
Universal Insurance Company of North America	1-866-999-0898
Universal Property and Casualty Insurance Company	1-800-218-3206
Weston Insurance	1-877-505-3040
Wright Flood Insurance Group	1-800-725-9472

Other than the physical manifestations of ink and paper, an insurance policy provides something that cannot be touched. At its core, it is an intangible object. It provides the peace of mind in knowing that if a sudden and fortuitous event occurs that causes financial loss, the insured will be made whole. Insurance is simply a promise to pay for a financial loss that is covered under the terms and conditions of a policy contract. The consumer pays a premium to an insurer who promises to pay for a loss, provided the loss is covered in the policy language.

This begs the question, “What is Insurance?”

Insurance is a method of risk management where a consumer transfers their risk of loss to a third party company known as an insurer. The insurer manages the risk through a method of pooling. This means that the premiums of the many are pooled to pay for the claims of the few; thereby offsetting financial loss through the expenditure of a relatively small amount of money, relative to the potential large size of a loss. This method of risk management has been ingrained to the society as a whole.

There are statutes that require insurance be purchased, such as automobile coverage, where in order to register a vehicle the state must verify that insurance has been procured so that the vehicle is allowed to operate on public roadways. In financial transactions such as a lease of property, insurance is required to offset the landlord’s risk with the tenant’s operations. In matters of a professional’s ability to practice in a given field, such as a general contractor, the state requires that insurance is procured in order for the state to issue a license to do business. The issue is that insurance permeates our society in terms of laws and financial transactions.

The role of the agent is to identify the risks and offer solutions to mitigate the potential financial loss exposures.

Knowing the terms and conditions of policies, understanding the appetite for risk of certain insurers, and analyzing offers of coverage in comparison with a specific client’s needs is what we do at Rolfs Insurance Services. We strive to be knowledgeable people who care for our clients by establishing long-term relationships and trust.